PopcornApps introduces smartMOBILE for Utilities

By Samvit Raina Leave a reply »

At PopcornApps, our focus is on a few industry segments. For these industry segments, we build solutions to address a specific business objective or problem common to the industry. One of the segments in our focus area: Electric & Gas Utilities.

For Utility companies, we are proud to introduce our smartMOBILE for Utilities solution.  This solution provides 3 layers for a mobile application (Functional, Integration and Data), which work to deliver a comprehensive set of functionality to the customers’ smartphones.  For e.g. functions like ‘My Usage’, ‘Alerts & Notifications’, ‘Rate Plans & Goals’ are readily available to the customers. This solution allows for interactivity by enabling actionable alerts and notifications related to the customers’ usage patterns, outages or account related issues.

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Advanced Metering Infrastructure and in particular, Smart meters, have become change agents for the customer relationships of a Utility company.  Smart meter deployments have reached a critical mass and continue to grow globally.  Utility companies fully expect to leverage smart meters to roll out energy efficiency programs –  Presenting usage related analytics to their customers has been a good start.  Most Utilities provide rich data to the customers over a Self-Care or Account Management web portal.  This is accomplished through a “Pull” mechanism i.e. the customer has to login and review information on a periodic basis.

PopcornApps’ smartMOBILE for Utilities solution increases the level of engagement a Utility company has with its customers by providing a “Push” approach to information delivery and completing the functional loop with response notifications back from the customers.  Such a response could be used to enroll the customer in a Dynamic Rate plan, Change the Alert threshold or simply provide more information.

Once deployed, this solution will drive adoption of the mobile app, thereby allowing Utility companies to gain a better handle on usage patterns, generate customer and regional usage profile, and ultimately offer valuable input into generation.

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